Last Updated: March 1, 2025

 

At A Better Life Community Services LLC (BetterShoes), we are dedicated to providing a smooth, efficient, and reliable shipping experience. We understand that timely delivery and the condition of your order are essential, and this policy outlines everything you need to know about our shipping process.

 

We process orders Monday to Friday, from 7:00 AM to 6:00 PM (Central Time, CT).

Please allow 2–4 business days for us to process and prepare your order. Orders placed on weekends or public holidays will be processed on the next business day.

 

Should any delay arise during processing, we will contact you promptly via email with an update.

 

Once your order is processed, shipping generally takes 7 to 15 business days, depending on your location. All deliveries occur Monday through Friday during business hours.

 

We ship via FedEx, UPS, and USPS — trusted carriers committed to safe, timely delivery.

 

Free Shipping on orders over $199

 

Standard Shipping Fee of $7.99 for orders under $199

 

Shipping charges are automatically calculated at checkout and apply only to deliveries within the United States.

 

Currently, we ship exclusively to addresses within the United States. We do not offer international shipping or delivery to U.S. territories at this time. We aim to expand our shipping regions in the future.

 

In some cases, we may be unable to ship to your location due to:

 

Undeliverable addresses

 

Carrier limitations

 

Product-specific restrictions

 

If your order cannot be shipped, you’ll be notified, and a full refund will be issued.

 

Sales Tax: A 5% sales tax applies to all orders, based on delivery location.

 

Handling Fees: We do not charge any additional handling fees — all costs are included in the standard shipping rate.

 

You will receive a tracking number via email once your order has shipped. You can use this number to track your package directly with FedEx, UPS, or USPS.

 

If you don’t receive tracking info within a few days, please contact us at contact@bettershoes.info and we’ll assist you promptly.

 

If you encounter delivery issues, such as delays, incorrect shipments, or missing items, please notify us as soon as possible.

 

Common Issues:

Delayed Delivery: May occur due to weather, high shipping volume, or other unforeseen events. While we don’t control carrier delays, we will help you monitor your order.

 

Missing or Lost Items: Report missing items within 7 business days, and we’ll work with the carrier to resolve the issue.

 

If your order arrives damaged or items are missing:

 

Contact us within 7 days of delivery: contact@bettershoes.info

 

Include your order number, photos of damaged products, and a brief description.

 

We’ll review the case and offer either a replacement or refund. Return shipping for damaged items is covered by us.

 

Note: Claims made after 7 days may not be eligible for resolution.

 

We offer a 30-day return and exchange policy for unused, unworn items in original condition.

Please refer to our Returns & Refund Policy for step-by-step instructions.

 

Refunds are processed within 2–5 business days after returned items are received.

 

Return shipping incurs a 10% fee, unless the product was defective or damaged upon arrival.

 

Customer covers 10% of return shipping for non-defective items.

 

For damaged or defective items, we cover the full return shipping cost.

 

If you have any questions about shipping, tracking, or delivery:

 

A Better Life Community Services LLC

📍 1966 Glenwood Downs Dr, Decatur, GA, 30035, USA

📧 contact@bettershoes.info

📞 +1 (580) 391 8489

🕒 Business Hours: Monday – Friday | 7:00 AM – 6:00 PM (Central Time)

⏱ Response Time: Within 12 business hours

 

Thank you for shopping with BetterShoes. We’re committed to ensuring your order arrives safely, promptly, and with care. We appreciate your trust in us and look forward to serving you again soon.